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Web Hosting Reviews: Why Real Customer Reviews Are the Best Source

December 10, 2014 by Admin Leave a Comment

Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

Modern web clients have many choices for their hosting company. Gone are the days when clients were limited to a few local hosts. Today, email and low-cost long distance access have given users a choice of hosts anywhere in the country. These hosts have grown in sophistication from the hole-in-the-wall outfit containing a few machines to full-blown server farms. Modern hosts are easier to work with, easier to setup, and much more reliable. Now that hosts are as plentiful as oranges at the supermarket, how do you choose the best orange?

Challenges to “Try Before You Buy”

Like many other things, you never really know when a hosting service is good until you live with it for a while. Some key checkpoints are:

  • The first billing problem
  • A year’s worth of reliability – a downtime check
  • The first technical problem – is the staff knowledgeable, professional, and competent enough to fix the problem quickly?

If your site passes this litmus test, then you are good to go. However, what do you do when it does not meet expectations? Even sites that offer a month-to-month billing plan, which is virtually a try-before-you-buy situation due to low monthly costs, unsatisfied clients must still transfer their sites and begin from scratch with a new host. For this reason, it is economically imperative that clients do all the homework they can before they commit.

Reviews Are a Strong Newcomer Strategy

The quality of hosts varies according to their offerings. For instance, a host that does a good job with a WordPress blog site may not be suitable for an Active Server Pages (ASP) application, or even a simple storefront. This means that unless a client has had a good experience with a hosting provider for a particular type of website or has a trusted friend with the same requirements, then they are virtually a newcomer. In that case, one of the best research strategies is to get information from reviewers. These reviewers have run the gauntlet with the potential web hosts and can talk about the journey.

Different Types of Review Strategies

Modern hosting companies have the option to manage their own publicity. There are various channels, each with their own level of control by the hosts and their credibility. Some of these are:

  • Reviews by the host – many hosts offer “marketing blurbs” from satisfied customers. These often display prominently on their home page, or in a rightmost column on all pages. In general, none are negative. Companies generally get these blurbs by soliciting current customers although there is no mechanism to preclude reviews by the host site staff.
  • Review forums by the host – a slightly more credible source are support forums on the hosting site. The types of issues discussed at these forums give specific experience points to the client. However, these posts are often heavily regulated. Fair but critical posts do not always see the light of day.
  • Independent third party review sites – independent review sites have much more credibility than anything within the hosting company’s purview. These sites generally make their money by capitalizing on their traffic through ads and other marketing instruments. Because their money does not come from the hosts they discuss, there is no conflict of interest.
  • Third party review sites, subsidized by the hosts – some third party sites appear like independent sites, but in reality post reviews only by hosts that pay them an affiliate fee. This payment creates a conflict of interest, and the associated reviews may be suspect.
  • Social media sites – businesses of all sorts, including hosting providers, are taking advantage of social media as an advertising channel. Because all may participate, including the staff of hosting providers, there is a basic credibility for this source. On the other hand, there is not a mechanism for filtering provider shills as there is for many independent sites, and so many of those appearing as users on social sites may in reality be provider staff.

Generally speaking, the more control a hosting company has over the reviews, the less credibility those reviews afford. Clients do best to follow reviews from sites as far removed from the hosting company influence as possible.

How to Choose a Real Review Site

One way to get the instinct for choosing a real review site is to study Amazon.com. Because Amazon’s reputation determines the level of their repeat business, they are careful to maintain the integrity of their review system. Some key signs are:

Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

  • The review profile – like Amazon, many review sites post a histogram for each listing. This is a bar chart ranging from the highest rating to the lowest. A good product will be top heavy. A legitimate review site will not all have top-heavy histograms.
  • Common language – a give-away of influenced sites is common language among the reviews. Although a few of the reviews may be negative to add credibility, a similar tone in the writing indicates the reviews are all coming from the same person.
  • Reality check – most affiliate sites will have some notable no-shows. A hosting review site that does not include such top-tier providers as PureHost (formerly Dell hosting services), KnownHost, WiredTree, or FutureHosting are likely affiliate sites.

Case in Point: WebHostingGeeks.com

WebHostingGeeks is an example of a very-convincing review site that is still an affiliate site. They say they do not fake reviews, forge ratings, or hide anything (such as affiliate links.) They talk the talk, and use sincere language. They are very convincing. However, a savvy client with a little time to research will soon find that they do not pass the checks listed above that are necessary for a real review site.

Review the Reviewers

Perhaps one of the best ways to get a quick sense of a review site is to get a review on it. By searching the keywords “Review WebHostingGeeks”, clients can find several sites that explain that WebHostingGeeks is in fact an affiliate site.

Summary

Today’s environment of high accessibility has made a mindset of caveat emptor more important than ever. Sites that purport to be independent but in fact are not underline the importance of careful research. Those searching for the right hosting provider on the first try should focus their efforts on truly independent third party review sites.

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Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

Filed Under: Web Hosting Tagged With: Best, Customer, Hosting, real, Reviews, Source

Using Hosting Reviews to get Best Website Hosting Match

October 17, 2014 by Admin Leave a Comment

All businesses around the world wants a website. The internet has changed just how customers hunt for goods and services and people without having a website, could possibly be left on the side line.
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Bouncing Back from Bad Web Hosting Reviews

August 21, 2014 by Admin Leave a Comment

Your web hosting customers have more ways than ever to let everyone know exactly what they think of your services. While getting a good review can make you feel as though you’re on top of the digital world, all it takes is a single bad review to bring your web hosting business crashing down. Your current and future customers might be hesitant to trust you with their website, money and time after reading a bad review. Knowing how to handle a bad review and how to make your business stronger from it is just as vital as learning how to accept a genuine compliment.

Are Bad Reviews Signs You Need to Fix Your Business?

No matter how fantastic your web hosting services are, sooner or later there is bound to be at least one person who has something to complain about. While these complaints and bad reviews aren’t necessarily a sign that you need to tear your business down and completely start over, they are a sign that you may want to at least tweak your business model. Look at bad reviews and complaints as an opportunity to improve your business and learn more about exactly what it is that your customers want and expect from you.

One thing to keep in mind whenever you’re repairing bad hosting reviews is that you’re only human, and so are the people who’ve helped to build your web hosting service. No matter how closely you keep an eye on things, something is bound to slip through the cracks sooner or later.

What is the Best Way to First Address Complaints? 

The first thing that you need to do whenever you receive a bad review or a complaint is keep a cool head. While you need to address the issue as soon as possible, you may not want to go with your initial reaction. You’ve put a lot of work into creating your web hosting firm, and when someone bashes what you’ve built your initial reaction is to probably lash out at them.

It’s best that you take a few minutes to cool down and read over the review again to get to the root of the problem. What specifically is it that the customer has a problem with? Whatever response you make should be truly helpful and pleasant. Make sure your reply has a human touch and that it doesn’t seem as though it was written by a robot or automated response system. Let the customer know that you value their input as well as the opportunity to make your web hosting services better.

Another good idea is to highlight things that you’ve done well in the past to get your customers to see how committed you’ve been to excellence and quality service. Are there any awards that your company has won? Have you been in business for a long period of time? Do you get a high number of customers every week? You don’t want to make it sound as though you’re bragging, but you also don’t want to look as inept as a reviewer might make you feel.

Is it Better to Accept Blame and Show Reviewers That You’ve Fixed the Problems? 

Even if you feel that the blame lies with the customer, it’s usually best to take responsibility for any problems they bring up. Think of how many of your current customers as well as potential future customers you could lose if you make it seem as though it’s the customer that’s the problem and not you. Don’t think about your ego when it comes to complaints and bad reviews, think about what’s best for your business.

If you can, reach out personally to the unsatisfied customer and build a one-on-one rapport with them rather than respond to them directly on the review site or their social media profile. This shows that you are concerned enough that you’re willing to go to any lengths to find out how to get in touch with that individual and do what you can to keep their business. It’s always best that you step in before the customer has a chance to take their complaint elsewhere. Tame the fire before it spreads through the forest.

Once you’ve reached out to the customer, the next thing that you’ll want to do is get started on a solution as soon as possible. The longer you wait the angrier the customer becomes. Do what you can to go above and beyond what they’re expecting you to do. Show them how serious you are about taking the absolute best care of your customers.

Rebuilding Confidence

After you’ve addressed the bad review and made amends, you’ve got to restore confidence in your hosting firm. Remember that you’re doing this for your current customers, loyal customers and future customers as well. While releasing a public statement addressing common complaints or bad reviews is a good idea, you have to remember that actions speak louder than words. Take a close look at how your web hosting firm operates and see if there are any areas that you can improve on to deliver better service. There could very well be a genuine issue with your business design if there is a common thread in the bad reviews or complaints that you receive.

Reach out to your customers to see what kind of changes and improvements they’d like to see with your web hosting business. They’re the ones using it, which means that they’re the best qualified to tell you how to make your firm even better than before. If customers feel as though they are being treated more like business partners and less like customers or numbers, then they are more likely to remain with you through thick and thin. Not only that, but they’re also more likely to recommend your hosting services to other people. Word of mouth marketing is one of the absolute best forms of marketing there is.

Rather than waiting to react to a bad review, create an effective and well-thought out contingency plan for repairing bad hosting reviews. Having a plan will allow you to handle the situation the right way the first time and is sure to fully satisfy your current and future customers.

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GOOGLE WEB HOSTING REVIEWS AND GUIDES – WebHosting Vault

June 12, 2014 by Admin Leave a Comment

We have selected and reviewed 10 best web hosting companies from some of the world top webhosting companies. We have been with this companies for more than a year and our ALL the clients are using it. All the hosting services we reviewed are reliable web hosting company with heavy discounted price in 2014.
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WHUK Reviews: Some Highly Motivating Feedback Towards WHUK

May 27, 2014 by Admin Leave a Comment

We at WHUK are highly obliged and thankful to everyone for giving us the opportunity to serve you. Getting to read user reviews such as the below, is a wonderful feeling AND helps us to stay focused with delivering optimum … Continue reading →

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Hosting Reviews – Cheap SilverStripe Hosting Based in USA

May 21, 2014 by Admin Leave a Comment

It is very flexible and many extensions are available. SilverStripe is an intuitive content management system atop a powerful programming framework. They have rethought how content editors, developers, and designers should build and manage websites. SilverStripe arrived at a unique combination that empowers all three to get their jobs done more quickly and with more flexibility.
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Filed Under: Web Hosting Tagged With: Based, Cheap, Hosting, Reviews, SilverStripe

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