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When you are the owner of a website, no matter what type of site it may be, it is crucial that your site is always live and available for your customers when they need it, regardless of what time of day it may be.
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Software maintenance is unavoidable and a dreaded type of work. Almost 50% of IT department’s time is spent on software maintenance tasks: it is one of the major headaches of the CIOs and one of the least favorite topics of all executives.
It is easier to ignore software maintenance altogether; ah, why fix it if it is not broken? As the pressure on the IT department increases with the business requirements, the challenges, the evolving problems, software maintenance tasks receive less attention. To be frank, sometimes they even deem “pointless.” First hand experience.
There is a pain point of course: the IT budget stays flat, business requirements increase and nearly half of the staff is employed on the maintenance work, making projects take hits and the additional projects flow in.
There are three major factors that make continuous software maintenance necessary:
There is nothing CIOs can do to avoid all these reasons but there are some steps that they can take to reduce the time spent on the maintenance tasks.
In this cloud age, the first thing to do is to consider using the cloud versions (or equivalents) of the in-house systems. There are of course reasons why businesses are migrating to SaaS offerings like Office 365 with Dynamics CRM, Salesforce.com, Google Apps etc.. First, with the SaaS offerings the software maintenance work falls on the cloud provider. Second, these offerings have defined service levels, so there is a guaranteed uptime. Third, the offerings provide ubiquitous access. So the migration looks like hitting three birds with one stone.
Next thing is to evaluate generic offerings against the custom applications. Users often get customization wrong and want to application work exactly as they want, rather than understanding how a particular task can be accomplished with the application. If the application looks a bit different, users tend to reject it, often just because they do not want to change their habits. But if proper communication is established and support is received from both management and the users there is just one reason that this migration cannot be made: if the custom providers are providing a real competitive advantage with their applications. If not, you can just go ahead and try to evaluate options.
If these two actions cannot be taken, then it would be wise to invest in test bench software. Test bench software test more than one area: you can test the quality of the code, stress test, underlying database activity, data footprints etc.. With such an assistance from an application, you can pretty much increase the quality of the application and in turn reduce the time that is needed to fix it.
And finally, you can rearrange the personnel. If some of your people are more talented in development and some of them in testing and maintenance, you can pretty much shuffle the responsibilities. You can then provide training for the testers and the maintainers. Your budget may not allow for such an additional training but you need to stand for it to justify and adopt such changes.
What are your solutions to reduce software maintenance? Hit the comments below!
The Web has become an important integral part of our everyday lives. Those who operate online businesses understand that uptime is very important to the success of your site. Every single minute of downtime equates to lost profits. How much your site loses when it's down will depend on a number of factors, but the truth is that any amount of downtime means that your profits are indeed at risk.
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As small businesses, you work fairly hard on windows desktop programs and software program, sometimes with regard to testing, in other cases for operating applications to maintain your business upward, developing or even running these types of applications previously required windows servers in your business or even hosted hosting. The costs associated with server equipment, IT administration and system infrastructure in your business could be a very costly.
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When you run an online business, there is little more important than your merchant services provider (MSP). Most of us spend a long time comparing the features, costs, and reliability of different service providers.
HostingCon 2013 is your opportunity to meet a wide range of MSPs and get to know the services they offer, and learn how they could help maximize your profit.
Whether you are just starting out or looking to make a change, networking with MSPs at HostingCon 2013 is a fantastic way to make sure you are getting the best deal, and can even give you an opportunity to start earning more money by reselling merchant services.
Finding the best merchant services for your business
When you choose a merchant services provider, you want to make sure you’ve made the right decision. However, comparing a wide range of MSPs and merchant accounts is a time consuming process.
One common difficulty is that MSPs use different payment models. Some are based on a predictable fixed-fee per transaction, while others use a subscription model or more varied interchange-based fee.
Some merchant account providers even charge fees for things like setup, installation, or monitoring applications.
You also need to make sure they can properly handle your business – not just today, but as you grow.
HostingCon 2013 will make comparing all these things easier. Why scour websites when you can speak face-to-face with leading MSPs to discuss what your business requires?
Unlocking new revenue streams by reselling merchant services
The great thing about HostingCon is that businesses come together to discuss new opportunities. Although HostingCon 2013 is the place to find the best MSP for you, attending this year’s convention can also help you find new revenue streams.
Many merchant account providers offer the opportunity to become a merchant services reseller, a lucrative way to sell merchant accounts along with your existing services or as an individual business.
For web hosting companies, becoming a merchant services reseller allows you to:
If your customers plan to set up an online store with your hosting services, offering a merchant account makes their lives easier. As a result, you can provide the best customer service while earning more business and generating more profit.
Merchant account providers at HostingCon 2013
Several merchant service providers will be among the many exhibitors at HostingCon 2013, on-hand to chat about your requirements, their merchant services, and the reseller opportunities available.
One HostingCon 2013 exhibitor, CDGcommerce, offers a comprehensive range of merchant services including a free payment gateway. CDGcommerce is a friendly, family-owned business that can help to significantly reduce your merchant fees. At HostingCon 2013, you can learn about cdg360, an innovative package of merchant services that delivers payment processing, fraud protection, detailed auditing, and 1-click PCI DSS compliance, all at a low monthly cost.
If you are interested in making your business more mobile, e-onlinedata combines conventional ecommerce services with plans tailored to mobile devices. With payment processing integrated with your smartphone, you can accept payments wherever you are. Every plan from e-onlinedata is available with no application charge, no hidden fees, and competitive per-transaction rates.
Both CDGcommerce and e-onlinedata will also be available to talk about their extensive reseller plans, enabling you to start your own merchant services company or add new services to your existing business.
These are just two of more than 150 exhibitors who have already signed up. Register now to secure your place at the industry’s most important conference.
For all the latest HostingCon news and information, visit HostingCon – The Premier Conference and Trade Show for the Hosted Services Industry
As the eCommerce industry is spreading wings in every country, online shopping has become more convenient, efficient, secure and fast. While most of the eCommerce website owners are striving hard to provide the most luxurious online shopping experience to the … Continue reading
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