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Staff Interview: Rob Redpath

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Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

Where are you from?

I’m originally from Kendal – a small town in the north-west of England. It’s a lovely little town, but it rains constantly (no, really, it rains nearly 200 days of the year there). It’s right in the middle of beautiful countryside, though, which more than makes up for it.

Where do you currently live?

At the moment I’m in Nottingham. Robin Hood, Sherwood Forest, and all that!

What’s your position with Site5 and how have you found it so far?

I’m a Senior Systems Engineer, and I love it! I work on the projects that move the platform forward – major upgrades, new features, uptime improvements, all that kinda stuff. All the cool stuff!

Tell us how your typical day goes!

7:45am – alarm. 7:54am – alarm again (why, oh why, do Apple give you a 9 minute snooze? Would one more minute really be too much?). Up, quick morning workout, down some coffee, and at my desk for 8:30.

Most of the team are in the US so my mornings in the UK are nice and quiet – I’ll generally use them to catch up on project work, code reviews, emails, courses/learning about new techniques – anything where I don’t really want to be interrupted.

I live really close to the city center, so on my lunch breaks I’ll either go to the gym or out for lunch with friends. Flexible hours mean I can take a longer break if the weather’s nice!

My afternoons I generally spend working on things that involve my colleagues – a lot of my work has aspects that either involve responding to other people (if they’re the ones who reported the issue that I’m solving, for example), or working with other specialists (such as writing documentation or developing for a particular part of the platform).

After work, I’ll usually be out with friends – I lead a very active community within my church so that takes up a lot of my time. On the occasional night off that I have, I look after a couple of websites, so they usually need some attention!

How did you come to be a Senior Systems Engineer?

Ben, the CEO, got in touch via LinkedIn. After a conversation about Ultimate Frisbee, we got chatting about the web hosting industry and work, and he asked if I’d be interested in a conversation about potentially coming to work for Site5. A couple of months later, I started my new job here!

Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

Do you have any spare time to work on your own projects?

A bit – I look after a few websites for various Methodist organizations in the UK and Europe, so the occasional evening I’ll spend working on them. I find it’s really helpful to my work as well, as having to think and act like a user gives you a lot of insight into how the process can be streamlined or improved.

What’s your most satisfying experience at work?

The moment when a project comes together that you’ve been working on for months – the blog post goes live, the email goes out to customers, the rollout script gets run and all of a sudden you’ve improved the web hosting experience of thousands of customers and millions of website users.

How do you like working remotely?

I’m a very sociable person, so the biggest decision for me in taking the job at Site5 was whether I could handle working remotely instead of in an office. It’s worked out fantastically well! Working remotely means you can work from wherever you want. Right now, I’m spending a week with my girlfriend’s family. Last year I spent a month traveling around Europe, working, seeing friends, and experiencing cities less as a tourist and more as a temporary resident – I love it!

MrRobRedpath

Advice for people aspiring to your role?

Learn a lot. Do cool stuff. Write that script to make your job better that you always wanted. Build that app that manages the contents of your fridge. Solve problems with code and configuration, then come say hi on LinkedIn.

Any trends at the moment worth following?

I’m really excited by the rise of data science techniques being applied to smaller organisations – as data sciences goes from being the preserve of massive data organisations (Facebook, Google, etc) to being a more commoditized, more accessible technology, I think we’ll see smaller organisations really start to gain some really interesting insights into their own operations.

The post Staff Interview: Rob Redpath appeared first on Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients.

Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients » Search Results » hosting

Linux Cpanel shared hosting: 600 GB disk space, 6 TB bandwidth, free domain, unlimited databases and ftp accounts, web hosting cheap and pro at Hostony

Staff Interview: Dragos Boroianu

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Our latest interview is with Support Manager Dragos Boroianu, a Romanian native who is making the most of the remote work arrangement by spending a month in sunny Cyprus!

Where are you from?

I was born in a small city in the North-East of Romania – Pascani – the city where nothing changes and nothing happens :). It’s a nice and quiet city, but is not a perfect environment where you can succeed in life.

Where do you currently live?

At this time (for a month) I’m in Cyprus – but I live in Iasi, the biggest city of Moldavia, Romania, and I like it – most of my friends are living there so basically this is my second home.

What’s your position with Site5 and how have you found it so far?

I’m a Support Manager and I like this position very much. For me it’s a privilege to lead a team of skilled and talented people and, together with them, help our customers to fulfill their projects or solve problems that they don’t know how.

Tell us how your typical day goes!

Usually I wake up at 7:30AM with positive music in background, preparing breakfast, coffe, reading some online newspapers and blogs, reading my emails, setting up my desk and preparing to work – my shift starts at 8:30AM.

When I finish my shift, I usually take a short break and after that I come back to the computer for another 30 minutes or 1 hour, going over what happened in that day, looking for things that I need to improve, any mistakes made, frustrated customers, and send some e-mails if necessary. After that I go out to have a drink with my friends, take a walk, or listen to music.

Dragos working in Cyprus

How do you approach your role of Support Manager ?

I take this job very seriously. I try to be as much organized as I can and even if sometimes I happen to work from another city or country, I always make sure that I will have a stable Internet connection and a quiet room to do my work. Each time I start work, for 8 hours I’m connected with Site5, and I don’t let anything or anyone to distract me :).

How did you come to work as a Support Manager ?

Everything started building websites and helping others to create websites. About 10 years ago, I started to create my first website and also started to share, with a group of my friends, programming knowledge, web design tools and many similar things. Because of this (obviously) I also started using web hosting servers – it was love at first pageview.

Do you have any spare time to work on your own projects?

Not too much, at Site5 I’m learning something new each day and this is awesome :). I’m lucky to work in a friendly environment and with a very skilled team and basically at this time “my own projects” are job related things and that’s enough for me right now.

What’s your most satisfying experience at work?

Of course, the best feeling is when you can help a customer with a problem that he can’t solve from his end. I think for all of us, a happy customer is actually the answer for the question “Am Idoing well what I’m doing?” and yes, among many others, this is one of most satisfying experiences here at Site5.

How do you like working remotely?

Working from the comfort of your home or from anywhere you want is awesome :). This kind of job fits perfectly for me but I don’t think it’s for everyone – as many people may miss the social aspect. However, if this is your only problem, believe me, there are many other advantages that will compensate this loss.

The view from Dragos' apartment in Cyprus! The view from Dragos’ apartment in Cyprus!

Advice for people aspiring to your role?

First of all, think twice if this is what you really want to do and if you’re sure that this is what you want, start to learn – never let a day pass without learning something new, as even if you think that you’re prepared for this job you will still learn new things each day. Maybe it will be hard but I strongly believe that you can’t make big things without hard work, sacrifices and sleepless nights.

The post Staff Interview: Dragos Boroianu appeared first on Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients.

Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients » Search Results » hosting

Staff Interview: Andre Faca

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In this week’s staff interview we speak with Andre Faca, a veritable Linux expert from Portugal, who is currently a Senior Support Manager with Site5.

Where are you from?

I was born in Barreiro, Portugal and this is usually the place I refer to when I’m asked where I’m from. I did however move quite a few times before becoming an adult and returning back to my origins, so I still have strong ties to other countries/cities. Belgium could be an example, where I still retain quite a few friends and family members.

Where do you currently live?

I live in a small town in the outskirts of Moita, Portugal.

What’s your position with Site5 and how have you found it so far?

My official title is Senior Support Manager and my primary role is to manage one of our technical support teams on a daily basis.

This means mentoring and guiding technicians, being ready to resolve complex issues as they arise along with other very common management responsibilities.

I can honestly say that I do love what I do. It’s definitely been a challenging position as it does require great communication, leadership and technical skills to be up to task; but it’s very rewarding because you’ll end up invariably expanding your technical skillset and also developing your social skills much further than you would on a 100% technical job.

Tell us how your typical day goes!

My day starts at around 6:15AM (localtime). I normally get up and I go directly to the kitchen to get my 2 espresso shots. Once my caffeine habit is taken care of, I turn on my workstation and log into the various intra/extranet sites that I need on a daily basis.

I then start my actual workday by quick-scanning my mailbox to check for & reply to anything important that requires my attention or intervention.

Usually when I’m done with the mailbox, I get an instant message from the manager that is going to pass on the department to me, in order to discuss ongoing events; as well as anything interesting that occurred during the night.

Then, it’s time to assign tasks and queues to everyone on my shift in order to ensure that everything is balanced within the department (this includes phone support, live chat, helpdesk and migrations).

Once that part is complete, I go through the usual administrative work and attend any meetings that I might have scheduled for the day (quite a few per week!).

By 2:30PM (localtime), it’s time to start to “pack my things” just like you would at any physical office.

For me that would be to submit my daily report, follow up on any dicussions going on in our internal network that require my attention and a last check on everything/everyone under my supervision.

I can then clock-out and enjoy the rest of the day!

How do you approach your job?

I’ve always approached my career as the number one priority; as I don’t think I could be happy in the real sense of the word without being (at least somewhat) successful professionally.

This hasn’t changed and I could very well be considered a “workaholic” by some as I do have a difficult time to “disconnect” at times.

I usually keep a close eye on how everything is going on my department (even if I’m off shift) and checking my work email is one of the last things I do before putting the phone down and falling asleep.

How did you come to be a Senior Support Manager?

That’s quite a long story but I’ll try to shorten it to a few lines.

It all started about 12 or 13 years ago, when a friend of mine asked me to help him out on his support operations in exchange for “free everything.”

He told me the company was really small and I’d respond to about 3 to 5 tickets per day if that much (I’d just be there to cover for my friend when he went to sleep).

Even though I had absolutely no experience in Linux at the time, I was pretty experienced in web development and also knew the control panel very well; so I decided to take the offer and help him out.

From there I started to learn more and more about the systems and how everything worked. It didn’t take long before I was running my own self-managed servers and selling web hosting as a complementary service to my web development services.

I was later hired by a US based company to help them to monitor their servers/network along with providing some technical support to their clients as well.

With that, I had “officially” become a full time System Administrator, while still continuing to do some freelance web development work on the side every now and then.

Do you have any spare time to work on your own projects?

Definitely. One of my personal projects is to simplify the initial installation as well as the auto-installation & configuration of per-designated applications for Fedora and CentOS/RedHat Enterprise Linux.

What’s your most satisfying experience at work?

Hard to choose, I could number a few — but one of the best feelings in the world is accomplishment. That great feeling when you “save the day” for someone (or much more than that) .

How do you like working remotely?

I am probably not the best person to respond to this, as I’ve always worked remotely (and probably always will) so I’ll always advocate for it. 🙂

Advice for people aspiring to your role?

Learn. Knowledge is power, but also an eternal journey. Stay humble and try to evolve constantly. If you can’t remember the last thing you’ve learned, it’s time to start learning something new.

Any trends at the moment worth following?

The rise of “smart” devices and artificial intelligence is certainly something to keep an eye on as it’s growing exponentially — and I’m sure we haven’t seen anything yet 🙂

The post Staff Interview: Andre Faca appeared first on Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients.

Site5 Blog – Web Hosting Built For Designers & Developers + Their Clients » Search Results » hosting

Staff Interview: Andre Faca

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In this week’s staff interview we speak with Andre Fraca, a veritable Linux expert from Portugal, who is currently a Senior Support Manager with Site5.

Where are you from?

I was born in Barreiro, Portugal and this is usually the place I refer to when I’m asked where I’m from. I did however move quite a few times before becoming an adult and returning back to my origins, so I still have strong ties to other countries/cities. Belgium could be an example, where I still retain quite a few friends and family members.

Where do you currently live?

I live in a small town in the outskirts of Moita, Portugal.

What’s your position with Site5 and how have you found it so far?

My official title is Senior Support Manager and my primary role is to manage one of our technical support teams on a daily basis.

This means mentoring and guiding technicians, being ready to resolve complex issues as they arise along with other very common management responsibilities.

I can honestly say that I do love what I do. It’s definitely been a challenging position as it does require great communication, leadership and technical skills to be up to task; but it’s very rewarding because you’ll end up invariably expanding your technical skillset and also developing your social skills much further than you would on a 100% technical job.

Tell us how your typical day goes!

My day starts at around 6:15AM (localtime). I normally get up and I go directly to the kitchen to get my 2 espresso shots. Once my caffeine habit is taken care of, I turn on my workstation and log into the various intra/extranet sites that I need on a daily basis.

I then start my actual workday by quick-scanning my mailbox to check for & reply to anything important that requires my attention or intervention.

Usually when I’m done with the mailbox, I get an instant message from the manager that is going to pass on the department to me, in order to discuss ongoing events; as well as anything interesting that occurred during the night.

Then, it’s time to assign tasks and queues to everyone on my shift in order to ensure that everything is balanced within the department (this includes phone support, live chat, helpdesk and migrations).

Once that part is complete, I go through the usual administrative work and attend any meetings that I might have scheduled for the day (quite a few per week!).

By 2:30PM (localtime), it’s time to start to “pack my things” just like you would at any physical office.

For me that would be to submit my daily report, follow up on any dicussions going on in our internal network that require my attention and a last check on everything/everyone under my supervision.

I can then clock-out and enjoy the rest of the day!

How do you approach your job?

I’ve always approached my career as the number one priority; as I don’t think I could be happy in the real sense of the word without being (at least somewhat) successful professionally.

This hasn’t changed and I could very well be considered a “workaholic” by some as I do have a difficult time to “disconnect” at times.

I usually keep a close eye on how everything is going on my department (even if I’m off shift) and checking my work email is one of the last things I do before putting the phone down and falling asleep.

How did you come to be a Senior Support Manager?

That’s quite a long story but I’ll try to shorten it to a few lines.

It all started about 12 or 13 years ago, when a friend of mine asked me to help him out on his support operations in exchange for “free everything.”

He told me the company was really small and I’d respond to about 3 to 5 tickets per day if that much (I’d just be there to cover for my friend when he went to sleep).

Even though I had absolutely no experience in Linux at the time, I was pretty experienced in web development and also knew the control panel very well; so I decided to take the offer and help him out.

From there I started to learn more and more about the systems and how everything worked. It didn’t take long before I was running my own self-managed servers and selling web hosting as a complementary service to my web development services.

I was later hired by a US based company to help them to monitor their servers/network along with providing some technical support to their clients as well.

With that, I had “officially” become a full time System Administrator, while still continuing to do some freelance web development work on the side every now and then.

Do you have any spare time to work on your own projects?

Definitely. One of my personal projects is to simplify the initial installation as well as the auto-installation & configuration of per-designated applications for Fedora and CentOS/RedHat Enterprise Linux.

What’s your most satisfying experience at work?

Hard to choose, I could number a few — but one of the best feelings in the world is accomplishment. That great feeling when you “save the day” for someone (or much more than that) .

How do you like working remotely?

I am probably not the best person to respond to this, as I’ve always worked remotely (and probably always will) so I’ll always advocate for it. 🙂

Advice for people aspiring to your role?

Learn. Knowledge is power, but also an eternal journey. Stay humble and try to evolve constantly. If you can’t remember the last thing you’ve learned, it’s time to start learning something new.

Any trends at the moment worth following?

The rise of “smart” devices and artificial intelligence is certainly something to keep an eye on as it’s growing exponentially — and I’m sure we haven’t seen anything yet 🙂

Site5 Blog – Web Hosting Built For Designers & Developers + Their ClientsSearch results – Site5 Webmaster Resources

Staff Interview: Dragos Boroianu

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Our latest interview is with Support Manager Dragos Boroianu, a Romanian native who is making the most of the remote work arrangement by spending a month in sunny Cyprus!

Where are you from?

I was born in a small city in the North-East of Romania – Pascani – the city where nothing changes and nothing happens :). It’s a nice and quiet city, but is not a perfect environment where you can succeed in life.

Where do you currently live?

At this time (for a month) I’m in Cyprus – but I live in Iasi, the biggest city of Moldavia, Romania, and I like it – most of my friends are living there so basically this is my second home.

What’s your position with Site5 and how have you found it so far?

I’m a Support Manager and I like this position very much. For me it’s a privilege to lead a team of skilled and talented people and, together with them, help our customers to fulfill their projects or solve problems that they don’t know how.

Tell us how your typical day goes!

Usually I wake up at 7:30AM with positive music in background, preparing breakfast, coffe, reading some online newspapers and blogs, reading my emails, setting up my desk and preparing to work – my shift starts at 8:30AM.

When I finish my shift, I usually take a short break and after that I come back to the computer for another 30 minutes or 1 hour, going over what happened in that day, looking for things that I need to improve, any mistakes made, frustrated customers, and send some e-mails if necessary. After that I go out to have a drink with my friends, take a walk, or listen to music.

Dragos working in Cyprus

How do you approach your role of Support Manager ?

I take this job very seriously. I try to be as much organized as I can and even if sometimes I happen to work from another city or country, I always make sure that I will have a stable Internet connection and a quiet room to do my work. Each time I start work, for 8 hours I’m connected with Site5, and I don’t let anything or anyone to distract me :).

How did you come to work as a Support Manager ?

Everything started building websites and helping others to create websites. About 10 years ago, I started to create my first website and also started to share, with a group of my friends, programming knowledge, web design tools and many similar things. Because of this (obviously) I also started using web hosting servers – it was love at first pageview.

Do you have any spare time to work on your own projects?

Not too much, at Site5 I’m learning something new each day and this is awesome :). I’m lucky to work in a friendly environment and with a very skilled team and basically at this time “my own projects” are job related things and that’s enough for me right now.

What’s your most satisfying experience at work?

Of course, the best feeling is when you can help a customer with a problem that he can’t solve from his end. I think for all of us, a happy customer is actually the answer for the question “Am Idoing well what I’m doing?” and yes, among many others, this is one of most satisfying experiences here at Site5.

How do you like working remotely?

Working from the comfort of your home or from anywhere you want is awesome :). This kind of job fits perfectly for me but I don’t think it’s for everyone – as many people may miss the social aspect. However, if this is your only problem, believe me, there are many other advantages that will compensate this loss.

The view from Dragos' apartment in Cyprus! The view from Dragos’ apartment in Cyprus!

Advice for people aspiring to your role?

First of all, think twice if this is what you really want to do and if you’re sure that this is what you want, start to learn – never let a day pass without learning something new, as even if you think that you’re prepared for this job you will still learn new things each day. Maybe it will be hard but I strongly believe that you can’t make big things without hard work, sacrifices and sleepless nights.

Site5 Blog – Web Hosting Built For Designers & Developers + Their ClientsSearch results – Site5 Webmaster Resources

Staff Interview: Rob Redpath

by Leave a Comment

Where are you from?

I’m originally from Kendal – a small town in the north-west of England. It’s a lovely little town, but it rains constantly (no, really, it rains nearly 200 days of the year there). It’s right in the middle of beautiful countryside, though, which more than makes up for it.

Where do you currently live?

At the moment I’m in Nottingham. Robin Hood, Sherwood Forest, and all that!

What’s your position with Site5 and how have you found it so far?

I’m a Senior Systems Engineer, and I love it! I work on the projects that move the platform forward – major upgrades, new features, uptime improvements, all that kinda stuff. All the cool stuff!

Tell us how your typical day goes!

7:45am – alarm. 7:54am – alarm again (why, oh why, do Apple give you a 9 minute snooze? Would one more minute really be too much?). Up, quick morning workout, down some coffee, and at my desk for 8:30.

Most of the team are in the US so my mornings in the UK are nice and quiet – I’ll generally use them to catch up on project work, code reviews, emails, courses/learning about new techniques – anything where I don’t really want to be interrupted.

I live really close to the city center, so on my lunch breaks I’ll either go to the gym or out for lunch with friends. Flexible hours mean I can take a longer break if the weather’s nice!

My afternoons I generally spend working on things that involve my colleagues – a lot of my work has aspects that either involve responding to other people (if they’re the ones who reported the issue that I’m solving, for example), or working with other specialists (such as writing documentation or developing for a particular part of the platform).

After work, I’ll usually be out with friends – I lead a very active community within my church so that takes up a lot of my time. On the occasional night off that I have, I look after a couple of websites, so they usually need some attention!

How did you come to be a Senior Systems Engineer?

Ben, the CEO, got in touch via LinkedIn. After a conversation about Ultimate Frisbee, we got chatting about the web hosting industry and work, and he asked if I’d be interested in a conversation about potentially coming to work for Site5. A couple of months later, I started my new job here!

Do you have any spare time to work on your own projects?

A bit – I look after a few websites for various Methodist organizations in the UK and Europe, so the occasional evening I’ll spend working on them. I find it’s really helpful to my work as well, as having to think and act like a user gives you a lot of insight into how the process can be streamlined or improved.

What’s your most satisfying experience at work?

The moment when a project comes together that you’ve been working on for months – the blog post goes live, the email goes out to customers, the rollout script gets run and all of a sudden you’ve improved the web hosting experience of thousands of customers and millions of website users.

How do you like working remotely?

I’m a very sociable person, so the biggest decision for me in taking the job at Site5 was whether I could handle working remotely instead of in an office. It’s worked out fantastically well! Working remotely means you can work from wherever you want. Right now, I’m spending a week with my girlfriend’s family. Last year I spent a month traveling around Europe, working, seeing friends, and experiencing cities less as a tourist and more as a temporary resident – I love it!

MrRobRedpath

Advice for people aspiring to your role?

Learn a lot. Do cool stuff. Write that script to make your job better that you always wanted. Build that app that manages the contents of your fridge. Solve problems with code and configuration, then come say hi on LinkedIn.

Any trends at the moment worth following?

I’m really excited by the rise of data science techniques being applied to smaller organisations – as data sciences goes from being the preserve of massive data organisations (Facebook, Google, etc) to being a more commoditized, more accessible technology, I think we’ll see smaller organisations really start to gain some really interesting insights into their own operations.

Site5 Blog – Web Hosting Built For Designers & Developers + Their ClientsSearch results – Site5 Webmaster Resources