Choosing the right hosting plan is difficult enough when you don’t have to factor in an endless sea of choices and the possibility of receiving terrible service from the hosting provider you choose. Unfortunately, shady business is all too common in the web hosting industry, so it is therefore important to make sure you choose the right company from the beginning. Even so, it is not uncommon for someone to be stuck with a hosting plan that they despise, being afflicted with site downtime and poor performance.
Most people would like to believe that the unreliable service will end soon, and that they’ll be able to enjoy a web hosting plan that will meet all of their requirements. Nonetheless, if you’re having a bad experience with your hosting provider it may be time to make a change, and/or request a refund. The following information details when it is best to switch hosting providers.
Persistent Downtime
Persistent site downtime is absolutely unacceptable in the hosting industry, especially if you currently own an online business that depends on the reliability of your hosting provider. If your hosting provider offers an uptime guarantee, and most do today, be sure to take them up on this guarantee, and at the very least ask for a discount on your current bill because of the inconvenience. If the company refuses to provide some sort of compensation for the persistent downtime then it is time to find a new hosting provider. Any down time that lasts longer than a few hours should warrant a web hosting provider change as well.
Bad Customer Service
If you’ve been on the phone with customer service several times, only to be treated poorly each time, then it may be time to consider a new hosting provider. Good customer service is an integral aspect of every good web hosting provider, and many times being a webmaster requires immediate assistance from trained professionals, not half an hour delays and unfriendly people that do not know what they’re talking about. If you’ve had problems with your hosting provider’s customer support, you may need to start thinking about different options, before you encounter a serious issue that needs immediate support. Customer service should be friendly, fast and knowledgeable about every aspect of web hosting.
Unfair Terms and Fees
If you’ve been noticing unusually high, unfair or unexpected fees on your monthly bills, you may want to contact the hosting provider to let them know how you feel. If you’re told there is nothing they can do, or if you continue to receive inflated bills each month, it may be in the best interest of your online business to cancel your hosting plan with the current provider. Likewise, you should examine the terms and conditions of any hosting plan before you make the decision to purchase the plan, especially if you’re required to pay a year in advance, as is the case with many shared hosting plans, which are often unreliable.
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