Our latest interview is with Support Manager Dragos Boroianu, a Romanian native who is making the most of the remote work arrangement by spending a month in sunny Cyprus!
Where are you from?
I was born in a small city in the North-East of Romania – Pascani – the city where nothing changes and nothing happens :). It’s a nice and quiet city, but is not a perfect environment where you can succeed in life.
Where do you currently live?
At this time (for a month) I’m in Cyprus – but I live in Iasi, the biggest city of Moldavia, Romania, and I like it – most of my friends are living there so basically this is my second home.
What’s your position with Site5 and how have you found it so far?
I’m a Support Manager and I like this position very much. For me it’s a privilege to lead a team of skilled and talented people and, together with them, help our customers to fulfill their projects or solve problems that they don’t know how.
Tell us how your typical day goes!
Usually I wake up at 7:30AM with positive music in background, preparing breakfast, coffe, reading some online newspapers and blogs, reading my emails, setting up my desk and preparing to work – my shift starts at 8:30AM.
When I finish my shift, I usually take a short break and after that I come back to the computer for another 30 minutes or 1 hour, going over what happened in that day, looking for things that I need to improve, any mistakes made, frustrated customers, and send some e-mails if necessary. After that I go out to have a drink with my friends, take a walk, or listen to music.
How do you approach your role of Support Manager ?
I take this job very seriously. I try to be as much organized as I can and even if sometimes I happen to work from another city or country, I always make sure that I will have a stable Internet connection and a quiet room to do my work. Each time I start work, for 8 hours I’m connected with Site5, and I don’t let anything or anyone to distract me :).
How did you come to work as a Support Manager ?
Everything started building websites and helping others to create websites. About 10 years ago, I started to create my first website and also started to share, with a group of my friends, programming knowledge, web design tools and many similar things. Because of this (obviously) I also started using web hosting servers – it was love at first pageview.
Do you have any spare time to work on your own projects?
Not too much, at Site5 I’m learning something new each day and this is awesome :). I’m lucky to work in a friendly environment and with a very skilled team and basically at this time “my own projects” are job related things and that’s enough for me right now.
What’s your most satisfying experience at work?
Of course, the best feeling is when you can help a customer with a problem that he can’t solve from his end. I think for all of us, a happy customer is actually the answer for the question “Am Idoing well what I’m doing?” and yes, among many others, this is one of most satisfying experiences here at Site5.
How do you like working remotely?
Working from the comfort of your home or from anywhere you want is awesome :). This kind of job fits perfectly for me but I don’t think it’s for everyone – as many people may miss the social aspect. However, if this is your only problem, believe me, there are many other advantages that will compensate this loss.
The view from Dragos’ apartment in Cyprus!
Advice for people aspiring to your role?
First of all, think twice if this is what you really want to do and if you’re sure that this is what you want, start to learn – never let a day pass without learning something new, as even if you think that you’re prepared for this job you will still learn new things each day. Maybe it will be hard but I strongly believe that you can’t make big things without hard work, sacrifices and sleepless nights.
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