Over the next little while we’re going to be interviewing Site5 employees here on the blog. We really want to capture the spirit of working remotely for a company, but in particular for Site5, and also give our readers a look into the inner workings and personalities that make their servers tick!
Our first interview is with Dragan Stamatovic, a Senior System Administrator from Serbia, where central and south-east Europe meet, whom I was lucky enough to get to know a little better, produced below for you.
Where are you from?
I’m from a small country in South-Eastern Europe called Serbia (formerly a part of Yugoslavia) and I was born and live in a capital city – Belgrade.
Where do you currently live?
I currently live in Belgrade, Serbia! It’s a mid-sized city with around 2 million people living here at the moment 🙂
What’s your position with Site5 and how have you found it so far?
My current position is Senior System Administrator and I enjoy it quite a bit! I just think it’s very rewarding to know that you’re able to help people fulfill their projects and offer your assistance on stuff that’s very important to them.
Tell us how your typical day goes!
I work fixed hours and my shift starts at 8AM local time (7AM now due to DST changes /sigh :)). I get up around 7.30AM, take a shower and make myself some coffee. That usually leaves me around 10-15 minutes to go through the work emails and start preparing for the shift. I work on tickets and various tasks assigned to me by my Manager until 4PM.
During my shift I get to have two short breaks (10 minutes) and a 15 minutes lunch break. Since I’m sitting a lot due to my job description, I tend to use those short breaks for short set of exercises which helps me remain in somewhat normal physical condition 🙂 After work I usually play my bass guitar, go out to have a drink with friends, take a walk or play some games.
How do you approach your role of Senior System Administrator
I take my job very seriously even though it’s all “virtual” 🙂 and I’m a strong believer in customer service. Apart from being able to help a customer and fix the problem in question or help in any other way, I also spend a lot of time reading materials that can help me improve communication skills as that’s an important aspect of this job as well.
How did you come to be a Senior System Administrator?
I always knew I’ll work in tech industry as technology and computers were my passion since I was 10 years old. I started working with Linux as a hobby during my IRC days back in 2001 and I decided that this is something I’d like to do for the rest of my life 🙂 I switched from being a flash designer to a System Administrator for a local company in Serbia and then moved on to work remotely for web hosting companies abroad.
Do you have any spare time to work on your own projects?
This depends but usually I have spare time to work on my bash/ruby skills 🙂 or reading up on technologies we’re looking to use at work. I also maintain couple of local gaming forums for friends as well 🙂
What’s your most satisfying experience at work?
Most satisfying experience is when you get the chance to see sincere gratitude from a customer that had a problem he couldn’t solve on his own. I believe we’re all here to improve the web hosting experience for our customers and this is what’s most important in this line of business.
How do you like working remotely?
I love it! I sometimes miss the social aspect of the regular job, but it quickly fades away when I remember I don’t have to get up hour and a half earlier in the morning or just think of the time you save by not traveling to your work. I definitely enjoy working from home and wouldn’t trade it for anything! 🙂
If you have a necessary discipline to focus on your work while being at home – I’d definitely recommend it!
Advice for people aspiring to your role?
Learn as much as you can and even volunteer at start if needed to gain a necessary experience in the field. I strongly believe you must love your job in order to properly do it, so it’s essential that you’re into Linux, web, technology in general etc. Make sure to stay updated with the current technology trends and software techniques.
Any trends at the moment worth following?
I’m currently interested in how SSD technology will pan out in webhosting industry (some companies already offer this, but it’s still too early to tell) and I suggest to keep an eye on Ruby development as I believe it’s only going to get bigger 🙂