Back in October of 2012 we let you know that we were disabling Boxtrapper due to its poor design, and the fact that it can make spamming worse in some cases rather than help put a stop to it.
Boxtrapper is a challenge-response mechanism to help control what email reaches your inbox. If you are not currently using Boxtrapper, you won’t be affected by the changes mentioned in this email.
Boxtrapper is a nice idea, but its implementation is not ideal in the real world, and it can be detrimental in shared hosting. This is because the challenge notifications can actually be used as backscatter spam. Backscatter leads to servers getting blacklisted, which is harmful for all customers on the server and prevents email you send from getting to the intended destination.
Recently, it’s come to our attention that, while Boxtrapper wasn’t available in SiteAdmin, it was still enabled on our servers. This means that clients that previously had it enabled were still able to utilize the Boxtrapper functionality on their sites.
Since we’ve identified and resolved the source of the issue we are planning on disabling Boxtrapper on any accounts that currently have the Boxtrapper feature enabled on their accounts across our fleet. This should have no impact on your existing emails, email accounts, or your ability to send and receive email. It requires no changes on your end. We’ll only be disabling the Boxtrapper feature, specifically.
Previously, less than 1% of our overall customer base made use of Boxtrapper. That remains true today, so we expect very few of our users to be affected by this change. However, if you do happen to be someone that utilizes Boxtrapper, please accept our apologies in advance for any inconvenience this may have caused. As mentioned before, Boxtrapper’s backscatter has been a leading cause of getting our shared servers blacklisted.
As always, should you have any questions or concerns about this change please don’t hesitate to contact our support!