JustHost: Common Customer Complaints

Posted by: Admin  :  Category: Web Hosting

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Lately, we’ve been chugging away at the user reviews, combing through them to find some of the more common and show stopping complaints our users have submitted to us here at WebHostingGeeks.com. With each of these reports, we’ve been detailing some of the largest web hosting providers in the business. We’re not quite done exposing weaknesses yet, though: Today we’ll be covering one of the more popular (and cheap) shared hosting providers in the industry, JustHost. So whether you’ve been thinking about signing with the host, or are just curious to see how the stack up in our users’s eyes, then stick around! Jump on down below the break to catch an initial look at who JustHost is, followed immediately by a breakdown of the more common complaints and issues we’ve been hearing about from our readers. So, without further ado:

Who is JustHost?

Justhost logoIn their own words, JustHost is a company that offers prices that are “incredibly competitive and include an extensive list of features, including unlimited disk space, unlimited transfers, unlimited email accounts and the ability to host unlimited domains.” Sounds like a fair deal to us, as does the anytime money-back guarantee. JustHost is one of the few hosts we can name that will refund the money you would have spent on the rest of your hosting term, no questions asked. It’s a great way to do business, and if it actually pans out, it makes the $ 3.75 a month hosting plan seem less like a risk and more like a boon. However, all of this can look fantastic on paper, but none of it would matter if the company’s actual performance is subpar. So on that note, what have our readers got to say about JustHost? To find out, keep reading just beyond the break while we button up the issue for you. Starting with:

JustHost Sales Problems

justhost sales complaint

Unprofessional: This is a new one, or at the very least, we haven’t run across the complaint enough to call it common. Still, it seems quite a few of our users that have signed with JustHost are experiencing problems that we can only describe as unprofessional. It seems that JustHost will occasionally loose sensitive data, or not ring back a customer when they look for support. Furthermore, we’re also hearing reports that the company is sometimes a bit slow in a way that seems lazy, rather than bogged-down.

No Money Back: We’re saddened to hear this from our readers, but we can’t say we’re entirely surprised. It appears that quite a few of our reviewers have tried to cash in on the money back guarantee JustHost promises, only to find that their cancelation requests are never answered, or that JustHost simply won’t do the deed. This is quite disturbing news, especially if you had planned to bank on that guarantee as a bit of piece of mind.

JustHost Tech Support Problems

justhost support complaint

Hard to Understand: We’re all for a global village, but it appears that some of our readers have quite the devil of a time understanding the tech support representatives that JustHost has hired. We can only assume this side of the operation has been outsourced to a location other than the United States, and that the accents incurred there have been giving our English-speaking readers fits. Take this with a grain of salt, though: If you speak Hindi or have good ears, you won’t mind so much.

Nobody Home: On a more troubling note, we’re also hearing reports that tech support will occasionally not answer calls, or leave eMails unanswered for days or even weeks. In our eyes, this is completely unacceptable. When hosting and managing a website, you want your problems fixed as rapidly as possible. And when your lifeblood on the Web isn’t functioning because a rep won’t call you back, we simply cannot except the services offered. It’s a principles matter, if nothing else.

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Trouble Transferring: According to our readers, it isn’t just the user that occasionally has problems moving a website from another host to JustHost. In multiple reports our readers have told us that JustHost tech reps simply can’t seem to get an hold on moving a website from one location to another. This is, of course, rather maddening, especially if you’re in need of a speedy move across town—so to speak.

JustHost Functionality Issues

justhost server complaint

Slow Performance: We can’t say we’re entirely surprised to see this complaint rising from the ranks, especially as this is shared hosting we’re talking about. Still, it appears that JustHost’s web performance and server speeds are somewhat lacking. Our users experienced quite a bit of lag with their websites, and in some cases, even found their spaces unusable due to a lack of processing power. This is most troubling, especially when unlimited disc space and bandwidth are both promised to the new signer.

JustHost Stability Concerns

justhost uptime complaint

Uptime Woes: this is yet another complaint we can’t say we’re too surprised to encounter. As reported by our users, the real uptime you’ll get with a JustHost is much closer to about 70% than it is the promised 99.99%. This isn’t a terrible amount of uptime, but when your website forms the very backbone of your life or business, you can’t deal with any downtime at all. When you need constant Internet presence, even the slightest of hiccups can be a nauseating and show-stopping even. Which is why the reports of websites going down for as much as 3 days at a time scare us!

All in all, consider deeply before signing with JustHost. In our eyes, the age-old adage, “You get what you pay for!” applies well here. Still, we’ll leave the ultimate decision up to you, the reader. And, as always, we encourage you to peruse the user-submitted reviews contained on the site for the latest and greatest complaints as given to us by our readers. We’re sitting on quite the egg of knowledge, and it’s all for you to gain from!

More information: http://www.justhost.com.

Read our JustHost customer reviews.

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