Customer Data Reportedly Lost In Amazon EC2 Outage
(WEB HOST INDUSTRY REVIEW) — According to reports issued Thursday, last week’s major outage at Amazon’s EC2 cloud computing service resulted in the permanent loss of some customer data. A report published in Business Insider Thursday included a notice sent to a “big customer,” informing them of the data loss.
Business Insider reports that the data lost was “small” relative to the total data stored, but rightly points out that with the massive volume of data residing on EC2 and AWS database instances, even a tiny percentage could be a huge amount of data, and damaging to a customer.
“A few days ago we sent you an email letting you know that we were working on recovering an inconsistent data snapshot of one or more of your Amazon EBS volumes,” says the letter, quoted in the BI piece. “We are very sorry, but ultimately our efforts to manually recover your volume were unsuccessful. The hardware failed in such a way that we could not forensically restore the data.”
Web Hosting Talk News
